Why does the widget show in the editor but not on the live store?

The theme editor preview can show widgets even when the app embed is disabled. Always test on your live storefront URL (not the editor preview) to confirm real visitor behavior.

My widget shows on desktop but not mobile — what is wrong?

Check the Display Rules for your campaign. Mobile and desktop visibility can be controlled independently. Open Targeting → Display Rules and confirm mobile display is enabled.

Widget not showing on my store

Reviewed by Eran Betzalel, founder · 2026-06-26

If a BoostPop bar or popup is not appearing on your storefront, the fix is almost always one of three things: the app embed is off, the campaign is not published, or a display rule is filtering out the page or visitor you are testing with. Work through the steps below in order.

1

Check the app embed is on

The most common cause. In Shopify admin go to Online Store → Themes → Customize → Theme settings → App embeds. Make sure the BoostPop toggle is on and click Save. The app embed is off by default after install.
2

Confirm the campaign is published

In the BoostPop dashboard, open the campaign and check its status. A campaign must be published and within its scheduled date range to appear on the storefront.
3

Check targeting and display rules

Display rules such as page targeting, visitor conditions, or schedule windows can prevent a widget from showing. Open the campaign Targeting tab and confirm the rules match the page and visitor you are testing with.
4

Clear your browser cache

The widget script is loaded asynchronously and may be cached by your browser. Open your store in an incognito or private window to test without cache.
5

Check for theme or app conflicts

Some third-party themes or apps inject scripts that conflict with BoostPop. Temporarily disable other recently added apps or scripts and reload the storefront to isolate the conflict.
6

Contact support

If none of the above resolves the issue, open the BoostPop dashboard and use the live chat or email [email protected] with your store URL and a description of which widget is affected.

Frequently asked questions

Why does the widget show in the editor but not on the live store?: The theme editor preview can show widgets even when the app embed is disabled. Always test on your live storefront URL (not the editor preview) to confirm real visitor behavior.
My widget shows on desktop but not mobile — what is wrong?: Check the Display Rules for your campaign. Mobile and desktop visibility can be controlled independently. Open Targeting → Display Rules and confirm mobile display is enabled.